Being a Personal Chef- The feedback

Here at Atlanta Personal Chef Service we like to make communication as easy as possible.  Our clients have a variety of ways to get in touch with us including phone calls, text, e-mail, in person, or via their personal menu notebook, which is always in the kitchen.  If we have a client that isn't happy with a meal for any reason, we need to be able to correct the problem and learn how we could have made the dish differently so that would have enjoyed it.  Communication is key for the happiness of both the client and chef.

My preferred method of feedback is the notebook. That is because the majority of the time, I
don’t see my clients. Talking face to face is great because you get to see the big smile you put on someone's face for the meal you prepared for them.  In this notebook, the chefs write for the family what meal they will be having for the evening. If the family likes the meal, they can simply just say one word: "AWESOME," "GREAT," "LOVED IT!" or in certain cases, "NOT OUR FAVORITE." They can even just use a star rating: one to five stars.  The notebook is great because if I want to repeat a meal, I can refer back to the notebook to see the likes or dislikes of the meal. For instance, I  made a meal that had a spicy aioli sauce. I love spicy food, so my taste buds couldn’t really tell there was any heat to the sauce. Using the notebook, my client informed me that they had tasted the sauce in advance and found it was way too spicy for them. Luckily, I was able to correct the problem by make a different batch of the aioli. The next week, the feedback in the notebook stated that the sauce was just right for them. I was happy, and most importantly, the client was happy. This was very helpful for me and any feedback is better than no feedback. Our clients just have to know that leaving a "negative comment" or letting us know they didn’t like something isn't disrespectful and doesn't hurt our feelings, it is actually essential to making great food that each family enjoys.

Our job as a personal chef is to deliver PERSONALIZED SERVICE! Everyone's taste buds are not the same. We need our clients just as much as they need us, so that we can create meals for them to their personal preference.

Interested in experiencing our Personal Chef Service?  Give us a call at 404-913-4633 or visit our website here.

Gena's Client Notebook and Feedback